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Do Online Grocery Stores Really Deliver?

We rated 4 on-line grocery shops for buyer satisfaction, based mostly on 1,721 reader responses.* Each operates somewhat in a different way. AmazonRecent, FreshDirect, and Peapod ship from their very own regional achievement warehouses. Peapod has unique relationships with regional supermarkets Giant Food and Stop & Shop however fulfills your order at its personal warehouses. Instacart groups up with numerous shops in your neighborhood and hires a client to go to these locations and store; you’ll be able to have every part delivered directly, however orders from every retailer should value at the least $10.

AmazonRecent, Reader Score: 74

Delivery Area
Baltimore; Chicago; Dallas; Los Angeles; Md.; New York City; northern Va.; Philadelphia; Sacramento, San Diego, San Francisco, San Jose, Calif.; Seattle; Washington, D.C.; and others.

Food-Retailer Affiliations
Not affiliated with one other retailer, however clients might give you the option store for gadgets from native retailers by means of the corporate’s Local Market program.

Minimum Order, Delivery Charges, and Other Fees
Required $99 Amazon Prime subscription. AmazonRecent $15 month-to-month charge covers limitless orders of $40 or extra. For orders of lower than $40, there’s a $10 supply charge.

Substitution Policy
Substitutions are made on the firm’s discretion. You pay provided that the substitution is nearly similar to what you ordered, on the decrease of the 2 costs.

Instacart, Reader Score: 70

Delivery Area
Atlanta; Baltimore; Boston; Charlotte, N.C.; Chicago; Columbus, Ohio; Dallas; Denver; Detroit; Houston; Indianapolis; Las Vegas; Los Angeles; Louisville, Ky.; Milwaukee; New York City; Orlando, Fla.; Philadelphia; Phoenix; San Diego; San Francisco Bay Area; Seattle; St. Louis; south Fla.; Tampa, Fla.; Twin Cities; Washington, D.C.; and others.

Food-Retailer Affiliations
Acme, Andronico’s, Bi-Rite, BJ’s Wholesale Club, Costco, Cub Foods, Fairway, Food Lion, Giant Food, Good Grocer, Harris Teeter, H-E-B, H mart, Jewel-Osco, Key Food, Kroger, Lakewinds Food Co-op, Mariano’s, Market Basket, Mollie Stone’s, Publix, Ralph’s, Safeway, Smart & Final, Target, Wedge Community Co-op, Whole Foods, and others.

Minimum Order, Delivery Charges, and Other Fees
Delivery free on first order of $35 or extra. Normal minimal order $10. Variable supply charge. “Busy Pricing” charged throughout peak supply occasions raises supply worth. There’s a 10% non-compulsory “service fee” to offer “high guaranteed commissions” to its consumers, however the charge isn’t a tip and doesn’t go on to a person shopper.

Substitution Policy
The Instacart shopper contacts you if what you ordered is out of inventory and tries to switch it with the subsequent best choice. Items that may’t get replaced shall be eliminated out of your invoice.

Peapod, Reader Score: 69

Delivery Area
Conn.; Indianapolis; Mass.; Md.; metro Chicago; Milwaukee; N.J.; N.Y.; Philadelphia, and southeast and central Pa.; R.I.; southeast Wis.; southern N.H.; Va.; Washington, D.C.

Food-Retailer Affiliations
Giant Food, Stop & Shop

Minimum Order, Delivery Charges, and Other Fees
Minimum order $60. Delivery payment: $9 to $10 on orders of $60 to $100, $7 to $eight on orders of greater than $100. Available reductions can decrease supply charge to $three per order.

Substitution Policy
You point out whether or not to permit substitutions. Peapod delivers a comparable product at no additional value to you. Or you possibly can return the substitution to the Peapod driver for a full refund.

FreshDirect, Reader Score: 69

Delivery Area
Fairfield, Conn.; Hamptons, N.Y., in the summertime; Jersey shore; metro New York City; New Castle, Del.; N.J.; Philadelphia; Washington, D.C.

Food-Retailer Affiliations
Not affiliated with one other retailer.

Minimum Order, Delivery Charges, and Other Fees
Minimum order $40; $99 in Hamptons. Delivery: $7 to $10; $16 to Hamptons.

Substitution Policy
Substitutions are made on the firm’s discretion. Customers who aren’t pleased can e mail FreshDirect, “so we can make it right,” within the firm’s phrases.

*How We Survey
A complete of 57,805 Consumer Reports subscribers accomplished the 2016 Supermarkets Survey; 6 % informed us they’ve used an internet grocery. Online grocery shops Reader Scores are based mostly on 1,721 scores of on-line grocery shops. Reader Score refers to how respondents rated general satisfaction with the web grocery. A rating of 100 would imply all respondents have been utterly glad; 80 would imply very glad, on common; 60, pretty nicely glad. Differences of fewer than 5 factors aren’t significant.


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